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Legal

Privacy Policy

Last updated: May 2026

1. Who we are

PawJogger ("we", "us", "our") operates the website pawjogger.com (the "Service"). For any privacy-related question, contact us at hello@pawjogger.com.

2. What data we collect

When you visit, shop, or contact us, we may collect:

  • Order data: name, shipping/billing address, email, phone (optional), payment method (processed securely by Shopify Payments or Shop Pay, we never see or store card details).
  • Account data: email, password (hashed), order history if you create an account.
  • Browsing data: IP address, browser type, device, pages visited, referrer, timestamps. Collected through cookies and similar technologies.
  • Marketing data: email address if you subscribe to our newsletter, click behavior in our emails (open + click tracking), advertising identifiers (Meta Pixel, Google Analytics 4).
  • Customer support: any information you choose to send us when you email hello@pawjogger.com.

3. How we use your data

  • To process and ship your orders.
  • To handle returns, refunds, and customer support.
  • To send order confirmations and shipping updates.
  • To send marketing emails (only if you opt in, you can unsubscribe at any time via the link in every email).
  • To run our advertising (Meta, Google) and measure its performance.
  • To detect and prevent fraud, abuse, and security incidents.
  • To comply with our legal obligations.

4. Legal basis (GDPR, EU/UK customers)

  • Contract: to fulfill orders you place with us.
  • Consent: for marketing emails, advertising cookies, and analytics that aren't strictly necessary.
  • Legitimate interest: to keep the website secure, prevent fraud, and improve our products.
  • Legal obligation: to keep records of sales for tax purposes.

5. Who we share your data with

We only share data with service providers who help us run the store:

  • Shopify: e-commerce platform, order processing, payment processing.
  • Shipping carriers: name + address to deliver your order.
  • Payment processors: Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay (PCI-DSS compliant).
  • Meta (Facebook/Instagram): anonymized advertising data via the Meta Pixel + Conversions API.
  • Google: anonymized analytics data via Google Analytics 4.
  • Email service providers: to send transactional and marketing emails.

We do not sell your personal information to third parties.

6. International transfers

Some of our service providers are based outside the EU/UK (notably in the US and Canada). When we transfer your data internationally, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data remains protected to GDPR standards.

7. How long we keep your data

  • Order records: kept for 7 years (tax law).
  • Customer accounts: kept as long as your account is active. You can request deletion at any time.
  • Marketing lists: kept until you unsubscribe.
  • Analytics data: anonymized after 26 months.

8. Your rights

Under GDPR (EU/UK) and CCPA (California) you have the right to:

  • Access the data we hold about you.
  • Correct or update it.
  • Delete it ("right to be forgotten").
  • Restrict or object to its processing.
  • Export it in a machine-readable format (data portability).
  • Withdraw your consent at any time (does not affect lawfulness of processing already done).
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, email hello@pawjogger.com. We respond within 30 days.

9. Cookies

We use three categories of cookies:

  • Strictly necessary: cart, checkout, login. Cannot be disabled, the site won't work without them.
  • Analytics: Google Analytics 4, usage statistics. You can opt out by declining the cookie banner or installing the GA opt-out browser add-on.
  • Marketing: Meta Pixel, to measure ad performance and show you relevant ads on Facebook/Instagram. You can opt out via your Meta ad settings.

You can manage cookies at any time in your browser settings.

10. Children

PawJogger is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us data, email hello@pawjogger.com and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the most recent version. Material changes will be notified by email if you have an account or subscribe to our newsletter.

12. Contact

All privacy questions, requests, or complaints: hello@pawjogger.com.